Monitor and coach live calls!

Monitor ongoing calls, discreetly offer guidance to your agents, and seamlessly join any customer conversation. Empower your team to deliver exceptional customer experiences.

Re call centers with cutting-edge communication tools driven by AI technology.

Tap into your call recordings repository for context. Grasp customer needs and concerns, enabling efficient communication and upholding service standards.

Easily accessible
Quality assurance
Centralized conversation history
In-Depth call insights
Instant issue resolution

Track live calls

Gain immediate access to call metrics including call volume, average duration, wait times, and agent availability for up-to-the-minute insights.

Record Calls

Capture and distribute all calls from every number to enhance team performance monitoring capabilities.

Call Disposition

Enable agents to classify call outcomes using predefined options known as disposition codes, streamlining call management processes.