An IVR (Interactive Voice Response) menu is a telephone system

that allows callers to interact with a company's services using voice or keypad inputs. IVR menus are used to direct callers to the correct department or provide self-service options without needing a live agent.

Here's an explanation of how an IVR menu service typically works and its benefits.

Enhance communication efficiency and financial performance with a leaner workforce. Maintain streamlined operations while upholding service quality.

Greeting Message: A welcoming message introduces the company and IVR options..
Service Options: The IVR then lists options like "Press 1 for sales," "Press 2 for customer support," etc., guiding the caller to the right area.
Self-Service Features: Options for balance inquiries, payment processing, order status, etc., can be available without agent intervention.
Call Routing: When a caller selects an option, the IVR directs the call to the appropriate team or person, which can improve response efficiency.

Dialers

Import your contact lists and utilize our Sales dialer to automate dialing tasks. Save time by connecting agents only when calls are answered, eliminating dial tone waits.

Business Hours

Tailor business hours individually for each phone number, allowing you to receive calls at your convenience. Control call routing after business hours to suit your preferences.

Voicemail

Easily send and receive pre-recorded voicemail messages, enabling callers to connect with you at the click of a button.